Via The Washington Times:
A preliminary report released Wednesday found “serious conditions” at the Phoenix Veterans Affairs facility, including hundreds of veterans who were never placed on an official wait list and faulty scheduling practices that meant some veterans would never see a doctor.“We identified an additional 1,700 veterans who were waiting for a primary care appointment but were not on the [electronic wait list,]” the report from the VA inspector general said. “Most importantly, these veterans were and continue to be at risk of being forgotten or lost in Phoenix [healthcare system’s] convoluted scheduling process. As a result, these veterans may never obtain a requested or required clinical appointment.”...The report also found real wait times different drastically from what was reported by the Phoenix facility. Of 226 veterans, the data from Phoenix showed the average wait time to be just 24 days for their first primary care appointment. The inspector general, however, found the average wait time was 115 days.