The woman he talked to was very nice and probably deserves a raise. Her script tells people to try and use the website during off hours. How useful is that? She did admit nobody says they likes it. Start about the 6:50 mark for the excerpted part of the conversation, but the whole audio is worth listening to.
HANNITY: They're really telling you to tell us to check back in on the website in off-hours. Does that mean that I should go on at like three in the morning?
OPERATOR: It was saying early in the morning and late at night, but some people say they do that and still can't get in.
HANNITY: So people are reporting to you the real deal?
OPERATOR: Yes sir, they are.
HANNITY: Have you ever got anybody that really likes it yet?
OPERATOR: Umm, no, not really.